Lost City Teyuna Tours

Privacy Policy

At Lost City Teyuna Tours we protect your personal data in accordance with Colombian law (Law 1581 of 2012).

1. Data Collected

  • Contact information (name, email, phone, nationality)
  • Payment data (processed through PayU or MercadoPago with SSL encryption)
  • Cookies for traffic analysis (Google Analytics) and site functionality

2. Use of Information

We use your data to:

  • Process bookings and send confirmations
  • Provide assistance during your trip
  • Send offers (only if you accept our newsletter)

3. Data Sharing

We share minimum necessary information with:

  • Certified guides for your tour
  • Accommodations along the route to Lost City
  • Tayrona Park authorities (by legal requirement)

4. Use of Images and Multimedia Content

During the development of tourist activities, Teyuna Tours may take photographs and/or videos of participants. By participating in our tours, the client expressly authorizes Teyuna Tours to use this graphic or audiovisual material for promotional, advertising, and communication purposes, including but not limited to:

  • Publication on our official website and related platforms
  • Use on social media (Facebook, Instagram, TikTok, etc.)
  • Printed material such as brochures, banners, and advertising
  • Digital marketing campaigns and traditional media
  • Corporate presentations and informational materials

Teyuna Tours will have all rights to this material and may use, edit, and publish it without additional financial compensation to the participant.

If any client does not wish to appear in this material, they must notify us in writing before the start of the activity.

5. Your Rights

You can request access, correction, or deletion of your data by writing to: